Insurance Customer Service Representative

ENERGY INSURANCE AGENCY OF LEBANON, INC
Position: Insurance Customer Service Representative
📍 106 N Spalding Ave
📬 P.O. Box 632
Lebanon, KY 40033
Insurance Customer Service Representative

📧 Apply online: Send resume and cover letter to energyins@windstream.net
🌐 Website: www.energyinslebanon.com

📌 Location: Onsite
🕒 Job Type: Full-Time

About the Role

We are seeking a motivated and customer-focused Insurance Customer Service Representative (CSR) to join our team. This role is ideal for someone who enjoys working with people 🤝, solving problems 🧩, and providing exceptional service ⭐.

Whether assisting with policy questions, processing updates, or taking customer payments, this person will play a key part in delivering a positive experience for our clients.

Key Responsibilities

Customer Support 📞

• Answer inbound calls, emails, and customer inquiries with professionalism and empathy.
• Assist clients with policy questions, billing issues, coverage explanations, and documentation requests.
• Support clients with claims reporting and follow-up communication.

Policy & Account Management 📂

• Process policy changes, endorsements, renewals, and applications.
• Maintain accurate client records and documentation in the agency management system.
• Review documents for completeness and accuracy.

Administrative & Internal Support 🖥️

• Assist agents/producers with quoting, follow-ups, and pending items.
• Perform general office tasks, data entry, and system updates.
• Coordinate with agents to resolve customer issues when needed.

Compliance & Documentation 🔒

• Follow all required policies and procedures.
• Protect confidential and personal information in accordance with company and regulatory standards.

Qualifications

Education & Experience 🎓

• High school diploma or equivalent required; college coursework preferred.
• Prior customer service experience (retail, hospitality, call center, or insurance) preferred.
• Insurance experience is a plus but not required—training provided.

Licensing 📑

• Must be willing to obtain required licensing if not already licensed.

Skills & Competencies 💼

• Strong communication and interpersonal skills.
• Friendly, professional phone presence.
• Ability to multitask in a fast-paced environment.
• Attention to detail and strong organizational skills a must.
• Basic computer proficiency (Microsoft Office, email, data entry).

💰 Pay based on experience

📧 Apply online: Send resume and cover letter to energyins@windstream.net
🌐 Website: www.energyinslebanon.com